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Contracting Out for Performance on Democratic-Constitutional Values and Procedural Tasks in Federal Agencies

EasyChair Preprint 1085

36 pagesDate: June 4, 2019

Abstract

Contracting out has been considered one of the main performance management strategies to reduce costs and bring more expertise to government agencies. However, there is a lack of research analyzing the influence of contracting out on complex services for non-traditional performance outcomes that are difficult to measure. This study particularly examines whether contracting achieves better performance in complex services for democratic-constitutional, procedural (DCP) tasks compared to in-house delivery. Using agency level panel data on discrimination complaint processing from the U.S. Equal Employment Opportunity Commission (EEOC), the findings show a mixed relationship between contracting out and performance in DCP tasks measured with two proxy metrics—timeliness and costs. An increase in the use of contractors is associated with a decrease in the average cost and a decrease in timeliness.

Keyphrases: Contracting, Democratic-Constitutional Values, Procedural Tasks, performance management

BibTeX entry
BibTeX does not have the right entry for preprints. This is a hack for producing the correct reference:
@booklet{EasyChair:1085,
  author    = {Iseul Choi},
  title     = {Contracting Out for Performance on Democratic-Constitutional Values and Procedural Tasks in Federal Agencies},
  howpublished = {EasyChair Preprint 1085},
  year      = {EasyChair, 2019}}
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